Privacy policy

Privacy Policy

  • Scope and governance: House of Scentora operates solely in the Philippines and processes personal data in accordance with the Data Privacy Act of 2012, its IRR, and National Privacy Commission (NPC) issuances.

 

  • Data we collect: Contact details, device information (including IP address and cookies), and purchase history; where necessary, sensitive data (e.g., government IDs), employment-related information, and limited biometric data such as CCTV images with appropriate notice/consent.

 

  • Collection methods: Directly from you (orders, support, forms), automatically via cookies/analytics, and from authorized local service providers for verification, delivery, payments, fraud screening, and recruitment.

 

  • Purposes of processing: Order fulfillment and customer support; billing and accounting; fraud prevention and security; service improvement and analytics; consent-based marketing; recruitment, employment administration, and legal compliance under Philippine law.

 

  • Cookies, analytics, and advertising: We use cookies and similar technologies for functionality, security, analytics, and tailored offers. You may manage cookies in your browser; disabling them may affect site features.

 

  • Data sharing (Philippines only): With local service providers (payments, delivery, IT, support, marketing), affiliates/partners when necessary, professional advisers under confidentiality, and government/law enforcement when required by law. We do not sell personal data.

 

  • Data residency and transfers: Personal data is stored and processed in the Philippines. If an international transfer becomes necessary, we will first implement NPC-compliant safeguards and update this summary and our full policy.

 

  • Security measures: Organizational, technical, and physical controls, including role-based access, staff confidentiality, encryption where appropriate, monitoring, vendor oversight, and incident response procedures.

 

  • Retention and disposal: Data is kept only as long as needed for stated purposes and as required by Philippine law, then securely deleted or anonymized. Typical examples: transaction records retained for statutory periods; CCTV retained for 30–90 days unless needed for investigations.

 

  • Your rights: To be informed; access; correct; object/withdraw consent (including for direct marketing); erase/block where lawful; data portability where feasible; and to file a complaint with the NPC.

 

  • Direct marketing: Sent in line with your preferences/consent; you can opt out at any time via provided mechanisms.

 

  • Automated decision-making: Used for fraud checks and personalization; you may request human review of decisions that significantly affect you, where applicable.

 

  • Fraud controls: We may request additional documents to verify identity and may decline or cancel transactions if verification fails or fraud is suspected.

 

  • Updates to this summary: We may revise this summary and will post the latest version on our site. Changes take effect upon posting and are not retroactive without consent unless required by law.
  • Contact

    Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@houseofscentoraph.com